Hotel Front Office OPERATIONS (360)

Objectives

After this course, the learner will be able to:

Explain brief history and evolution of Hotels
Understand different types of hotels, sale of rooms, and tariff plans used in hotels
Meaning, importance and significance of Front Office Department
Know different sections of Front Office and their functions
Understand Inter and Intra Departmental Co-ordination
Organizational Structure of Front Office department in Large, medium and small Hotel
Know attributes of Front Office Personnel
Know Telephone Etiquettes and handling of various situations
Duties of Front Office Department before Guest Arrival, During Stay, at the time of check - out and after Check - out
Understand Night Auditing, Functions, Duties and responsibilities of night auditor
Handling of Foreign Exchange, payment from cash and credit
Handling emergency situations

Medium of Instruction

Hindi/English

Entry Level

10th pass

Course Duration

1 year

Essential Course Duration

300 Hours

Course Fee

Rs. 5000/-

Course Components

S.No	Course Code	Title of Component	Duration (in Hrs.)
S.No	Course Code	Title of Component	Theory	Practical
1	360	Hotel Front Office Operations	80	320
	Total Duration	400 Hours

Scheme of Examination

S.No	Course Code	Name of the subject / Modules	Time (in hrs.)		Marks			Total
S.No	Course Code	Name of the subject / Modules	Theory	Practical	Theory	Practical	Internal Assessment	Total
1	360	Hotel Front Office Operations	2	3	40	60	-	100

Passing Criteria

S.No	Course Code	Name of the subject	Certification criteria (percentage)
S.No	Course Code	Name of the subject	Theory	Practical	Internal Assessment	Aggregate in each paper module
1	360	Hotel Front Office Operations	33	33	-	33

Awards & Achievement

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